Truecaller just introduced new Truecaller Assistant in the Truecaller app that leverages machine learning, speech-to-text, and natural language processing technologies to create a call-screening solution to combat fraud and scam calls. This is similar to the call screening feature in the Google Phone app.
The Trucaller Assistant is a customizable, interactive, digital receptionist that can answer important calls and avoid unwanted ones, said the company. Truecaller says that the Assistant responds within a second and understands caller requests with over 90% accuracy.
How does it work?
- When you get a call, it rings on your phone as usual.
- If you decline or don’t answer the call, it’ll be forwarded to your digital Assistant. They’ll answer and screen it for you using voice-to-text technology.
- When the caller responds to your Assistant, you’ll be able to see who’s calling and why on the screen.
- The caller will hear the assistant asking ‘hi, the person you’re calling is using a screening service, may I ask who it is?’ and the reason for the call.
- From here you can open up the chat window if you need more information. Then you can decide whether to accept or reject the call or even mark it as spam
Truecaller Assistant in the Truecaller app for Android and iOS is currently available only in the United States in English. There is a 14-day trial to try out the feature, after it will be available as a part of Truecaller Premium. The company says that has plans to launch it in other markets and languages in the future.
Commenting on the launch, Alan Mamedi, Co-founder and CEO at Truecaller, said:
Assistant is a game changer for the global market because it does so much more than simply block robocalls. Until now, you had to make a split-second decision as to whether you think a call is important. Assistant focuses on what the caller is saying to filter out the robocalls and spam, so you know whether the call is worth your time or not,